Case Studies
Cedarbrook Medical Group ran their front office on five separate communication services: a phone contract billed per seat, an online fax service, an appointment-reminder texting tool, a conferencing subscription, and an answering service for after hours. Five invoices, five support lines, five logins — and when a fax didn't arrive, three vendors pointing at each other.
We moved Cedarbrook onto our cloud phone platform, where calling, faxing, and text messaging are features of one system rather than separate products. Desk phones stayed on the desks. The same numbers patients already knew now handle voice, fax, and SMS reminders. Staff use a web phone in the browser when they work from the satellite office, and after-hours calls follow a schedule instead of being farmed out.
Consolidating the five services saved Cedarbrook about $18,000 a year. But the number the office manager quotes isn't the dollar figure — it's that a missing fax is now one phone call to one company that runs the whole path, end to end.
If your communication tools have accumulated one subscription at a time, we're happy to map what you're paying now against what one platform would cost. The math usually speaks for itself.